Out-patient services usually run Monday–Saturday, 10:00 AM – 6:00 PM. Emergency and in-patient care are available 24×7. Some departments may have extended or different timings – please check your appointment SMS/email or call our helpdesk to confirm.

You can book an appointment online, by phone, or at the front desk. We recommend arriving 15 minutes early for registration and basic checks. If you need to cancel or reschedule, please do so at least 12 hours in advance so we can offer the slot to another patient in need.

For ongoing medications, you can request a refill through our helpline or patient support channels. In most cases, the doctor reviews your records and issues an e-prescription within 24 hours. If your prescription has expired or your clinical condition has changed, a review visit (in-person or video) may be required for your safety.

If you experience severe symptoms such as chest pain, breathing difficulty, uncontrolled bleeding, sudden weakness or loss of consciousness, please come to our 24×7 Emergency immediately or call emergency services. For non-emergency issues, you can book a same-day appointment or request a call-back from a nurse via our helpline.

Yes. Our cafeteria is located on the hospital premises and serves fresh snacks, meals and beverages during working hours (typically 8:00 AM – 8:00 PM). Patient meals are prepared as per the dietician’s advice and served directly to rooms and wards according to the treatment plan.

Interpreter support can be arranged for selected regional and international languages, especially for outstation and international patients. Please inform us about your preferred language while booking the appointment so that we can confirm availability in advance.

Many health insurance policies cover medically necessary treatment and emergencies, but the exact coverage depends on your plan, waiting periods and exclusions. Our Insurance Desk helps with cashless authorisation where possible. If cashless approval is not granted, you may need to pay a deposit and later claim reimbursement from your insurer as per their rules.

Yes. We have on-site pathology and imaging facilities, including blood tests, X-ray, ultrasound and endoscopy services. Many routine reports are available on the same day and can be collected from the hospital or accessed via SMS/email, depending on the test type.